Frequently Asked Questions
Everything you need to know about our high-performance tools for efficient living.
What is the warranty period for your products?
Most of our products, such as sensor pumps and trash cans, come with a 2 to 10-year warranty. The specific duration depends on the model and is listed on the product packaging and our website.
Do you offer free shipping?
Yes, we offer free ground shipping on all orders over $49 within the contiguous United States. Members of our loyalty program may receive free shipping on all orders.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return your item within 45 days of purchase for a full refund, provided it is in its original packaging and condition.
How do I find the correct liner for my trash can?
Every simplehuman trash can has a unique letter code (such as Code H or Code R) located on the underside of the lid. Simply match this letter to our custom-fit liners for a perfect, no-slip fit.
How do I clean and maintain my stainless steel products?
Our stainless steel is coated with an invisible fingerprint-proof finish. To clean, simply use a damp microfiber cloth. Avoid harsh chemicals or abrasive cleaners that could damage the protective coating.
What should I do if my sensor pump is clogged?
If your sensor pump is clogged, try flushing the reservoir with warm water or using the cleaning tool provided with your unit. We recommend using simplehuman soap to prevent future clogs.